> For the complete documentation index, see [llms.txt](https://help.transform.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.transform.ai/troubleshooting/error-messages.md).

# Error Messages

### Overview

Error messages indicate a failure to load, save, or access content.

This page standardizes what evidence to capture and how to triage by category.

### Key Concepts

* **Error text**: message shown in the UI
* **Error code**: numeric or short identifier when provided
* **Timestamp**: time of the error with time zone
* **Scope**: Account, Organization, Project, and page context

### How It’s Used

Use this page when a reproducible error occurs and escalation is likely.

Use it to capture evidence that support can act on quickly.

### Benefits

* Faster support triage
* Reduced repeated troubleshooting loops
* Better audit trail for production-impacting issues

### Setup Steps

{% stepper %}
{% step %}

### Capture the evidence set

Capture:

* exact error text (copy/paste)
* error code (if present)
* timestamp and time zone
* scope (Account, Organization, Project, page)
* screenshot with sensitive data redacted
  {% endstep %}

{% step %}

### Triage by category

Common categories include:

* **Access errors**: authentication or authorization failures
* **Not found errors**: item deleted, moved, or scope mismatch
* **Timeouts**: network delays or load issues
* **Server errors**: transient errors that may resolve after retry

If the category is unclear, escalate with captured evidence.
{% endstep %}

{% step %}

### Apply a safe retry pattern

1. Refresh the page once.
2. Retry the action once.
3. Avoid repeated rapid retries to prevent rate limiting.
   {% endstep %}
   {% endstepper %}

### Best Practices

* Include at least one reproduction step sequence for support.
* Prefer permalinks to the affected item when available.
* Avoid sharing secrets in screenshots or recordings.

### Summary

Error resolution is fastest when evidence includes text, timestamp, scope, and reproduction steps.


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