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Following and Watching Items

Follow tasks and requirements to get notified when something changes.

Overview

Following (or watching) is a subscription to updates on an item.

It’s the safest way to avoid “I didn’t see that” surprises.

Screenshot placeholder: item header with a Follow/Watch toggle.

Key Concepts

  • Follow / watch: subscription to item updates

  • Notification: signal delivered through in-app or email

  • Auto-follow: automatic subscription caused by certain actions

How It’s Used

Follow items that require continued awareness, such as owned tasks and active requirements.

Unfollow items after delivery ownership ends.

Benefits

  • Less manual checking for changes

  • Faster response to decisions and blockers

  • Clearer ownership during handoffs

Setup Steps

Depending on Account configuration, notifications may include:

  • new comments and @mentions

  • status changes

  • reassignment

  • due date changes

1

Follow from the item header

  1. Open a task, requirement, or test case.

  2. Click Follow / Watch.

  3. Confirm the state changes (filled icon, “Following”, etc.).

2

Follow from an action

Some actions may auto-follow the Teammate:

  • a comment is added by the Teammate

  • the Teammate is @mentioned

  • the Teammate is assigned as owner

If alert volume is high, unfollow items that are not owned.

Best Practices

  • Keep follow lists short to preserve signal.

  • Prefer @mentions over mass-following for urgent items.

  • Use quiet hours to control after-hours notifications.

Summary

Tune notification delivery in Notification Settings.

Related:

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