Comments and History

See conversation threads and a timestamped change log on work items.

Overview

Comments capture discussion and decisions.

History captures a timestamped change log for the item.

Key Concepts

• Comment thread: discussion attached to the item
• History event: recorded change, such as status or owner update
• Actor: Teammate or system process that performed the change

How It’s Used

Use comments for approvals and rationale.

Use history to validate scope, ownership, and status changes.

Benefits

• Cleaner governance through traceable decisions
• Faster investigations during delivery issues
• Reduced duplicate work during handoffs

Setup Steps

1

Open comments

1. Open an item detail panel.
2. Locate the comment area.
3. Add a comment using a consistent decision pattern when applicable.

2

Open history

1. Locate the History or Activity area.
2. Review status, owner, and field changes.
3. Filter by time window when available.

Best Practices

• Record decisions and rationale in the same comment.
• Link to Artifacts and related items instead of duplicating long text.
• Check history before reopening closed work.

Summary

Comments provide context. History provides accountability.